Privacy Policy

Information We Collect

When you interact with our website or services, we may collect certain types of information. This includes personal details such as your name and email address when you submit a contact form or request information about our services. We also collect technical information automatically when you visit our website, including your IP address, browser type, device information, and pages you visit.

We collect this information to provide you with the services you request, to improve our website functionality, and to communicate with you about your inquiries or projects. The information we collect is limited to what is necessary for these purposes.

How We Use Your Information

We use the information we collect to respond to your inquiries, provide our services, and improve your experience with our website. Specifically, we use your contact information to communicate with you about your projects, answer your questions, and provide updates about our services.

Technical information helps us understand how visitors use our website, which allows us to improve its design, functionality, and content. We may also use this information for security purposes and to prevent fraud or abuse.

Legal Basis for Data Processing

Our processing of your personal data is based on several legal grounds. When you contact us or request our services, we process your data based on your consent and our legitimate interest in providing services and responding to inquiries. We may also process data to fulfill contractual obligations when you engage our services.

We ensure that our data processing activities comply with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority established to uphold information rights.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our website or conducting our business, but only to the extent necessary for them to perform their functions. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

We may disclose information if required by law, court order, or government regulation, or if we believe such disclosure is necessary to protect our rights, property, or safety, or that of others.

Data Protection Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While no method of transmission over the internet is completely secure, we strive to use commercially acceptable means to protect your data.

Our security measures include secure data storage, encrypted communications where appropriate, and regular review of our security practices. We limit access to personal information to employees and contractors who need it to perform their duties.

Your Rights and Choices

You have certain rights regarding your personal information. You may request access to the personal information we hold about you, request corrections to inaccurate information, request deletion of your information, or object to certain processing activities. You may also withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the contact information provided on our website. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

International Data Transfers

If you are located outside the United Kingdom, please be aware that information we collect may be transferred to and processed in countries other than your own. We take steps to ensure that such transfers comply with applicable data protection laws, including UK GDPR requirements, and that your information receives adequate protection.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. When information is no longer needed, we securely delete or anonymize it.

For contact form submissions and inquiries, we typically retain information for the duration necessary to respond to your inquiry and for a reasonable period thereafter for record-keeping purposes.

Third-Party Services

Our website may use third-party services that collect information about your use of our site. These services include:

  • Google Ads Conversion Tracking: This service helps us understand the effectiveness of our advertising campaigns by tracking actions taken on our website after viewing our ads.
  • Google Ads Remarketing: This service allows us to show relevant advertisements to visitors who have previously visited our website.
  • Google Analytics: This service helps us analyze website traffic and user behavior to improve our website and services.
  • Google Maps API: This service may be used to display location information or provide mapping functionality on our website.

These third-party services have their own privacy policies governing the collection and use of information. We encourage you to review these policies.

Use of Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device when you visit a website. You can control cookie preferences through your browser settings, though disabling cookies may affect website functionality.

For more detailed information about our use of cookies, please see our Cookies Policy.

Policy Updates and Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: contact@flamezenshop.world

Phone: +442045702834

Address: Manchester M21 7QY, United Kingdom