Return Policy
Return Timeframe
If you are not satisfied with a product or service, you may be eligible for a return or refund. The timeframe for returns depends on the type of product or service purchased. For physical products, returns must be initiated within 14 days of delivery. For services, cancellation and refund policies vary depending on the stage of service completion.
To initiate a return, please contact us as soon as possible using the contact information provided on our website. We will guide you through the return process and provide specific instructions based on your situation.
Conditions for Returns
To be eligible for a return, items must be in their original condition, unused, and in their original packaging when applicable. Items must not show signs of wear, damage, or alteration. We reserve the right to refuse returns that do not meet these conditions.
For custom-made items such as curtains or specially ordered textiles, returns may be limited due to the personalized nature of these products. Custom items that have been manufactured according to your specifications may not be eligible for return unless there is a defect or error on our part.
Proof of purchase, such as an order confirmation or receipt, may be required to process a return. Please retain your purchase documentation.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part, such as receiving the wrong item or a defective product. If we made an error, we will cover the cost of return shipping.
We recommend using a trackable shipping method when returning items to ensure they reach us safely. We are not responsible for items lost during return shipping if you choose an untracked shipping method.
Original shipping costs are non-refundable unless the return is due to our error. If you received free shipping on your original order, the cost of return shipping will be deducted from your refund.
Return Process
To return an item, please contact us first to obtain a return authorization. We will provide you with a return authorization number and instructions for returning the item. Returns without prior authorization may be delayed or refused.
Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If approved, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase.
Please allow additional time for the refund to appear in your account, as processing times vary by payment provider and financial institution.
Non-Returnable Items
Certain items are not eligible for return due to their nature or customization. These include:
- Custom-made curtains or textiles manufactured to your specific measurements
- Items that have been installed or altered
- Items that have been used, damaged, or show signs of wear
- Items returned without original packaging or documentation
- Items returned after the specified return period
If you have questions about whether an item is returnable, please contact us before initiating a return.
Legal Requirements and General Provisions
This return policy is provided in accordance with applicable consumer protection laws in the United Kingdom. Your rights as a consumer may vary depending on your location, and some jurisdictions may provide additional protections beyond what is described in this policy.
If you are a consumer in the United Kingdom, your statutory return rights under UK consumer protection legislation are in addition to and not in replacement of the terms described in this policy. Nothing in this policy is intended to limit your statutory rights.
We reserve the right to modify this return policy at any time. Changes will be effective immediately upon posting on this website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.
Order Cancellation Policy
You may cancel an order before it has been processed or shipped. Once an order has been processed or shipped, standard return procedures apply. To cancel an order, please contact us as soon as possible using the contact information provided on our website.
For custom orders, cancellation may be possible before production begins, but cancellation fees may apply depending on the stage of the order. We will discuss cancellation terms with you based on your specific situation.
If you cancel an order before it is processed, we will issue a full refund to your original payment method. Refund processing times vary by payment provider.
Refund Procedure
Once a return is approved, we will process your refund within 5-10 business days of receiving the returned item. Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, please contact us to arrange an alternative refund method.
Please note that it may take additional time for the refund to appear in your account, depending on your payment provider and financial institution. Processing times can vary from a few days to several weeks.
If you have not received your refund within the expected timeframe, please contact us. We will investigate and work with you to resolve any issues.
Contact Information
If you have questions about returns, refunds, or cancellations, or if you need to initiate a return, please contact us:
Email: contact@flamezenshop.world
Phone: +442045702834
Address: Manchester M21 7QY, United Kingdom
When contacting us about a return, please include your order number, the reason for the return, and any relevant details to help us assist you efficiently.